Return and Refund Policy

Last updated: 07/23/2026

This Return and Refund Policy applies to purchases made on 2strokeliquor.co.za (the “Website”). It should be read together with our Terms and Conditions, which govern every order placed on the Website.

1. Who this policy applies to

All products on the Website are sold by The Johannesburg Distilling Company (Pty) Ltd (“JoDiCo”, “we”, “us”, “our”), a licensed liquor manufacturer holding micro-manufacturing licence number GLB7000014802 under the Gauteng Liquor Act 2 of 2003. JoDiCo is the merchant of record for every order, and all refunds are issued by JoDiCo, not by 2 Stroke Vodka.

Payments on this Website are processed securely through our point-of-sale payment provider. We do not store your card details.

2. Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 (“CPA”). Where this policy and the CPA differ, your CPA rights take precedence.

3. Defective, damaged, or incorrect products

If your order arrives defective, damaged in transit, or is not what you ordered:

• Contact us within 7 days of delivery at hello@joburgdistilling.com, including your order number and photos of the issue.
• We will arrange a replacement or a full refund, including reasonable return costs, at no expense to you.
• Please inspect your order on delivery and report any damage, breakage, or shortage within 48 hours, as set out in our Terms and Conditions.

4. Change of mind

Because our products are alcoholic beverages and returns raise hygiene and product-integrity concerns:

• We do not accept returns or refunds for change of mind once the seal on a bottle has been broken or the product has been partially consumed.
• Unopened, unsealed, and unused products may be considered for a change-of-mind return within 7 days of delivery, at our discretion, provided the product is returned in its original, undamaged packaging with proof of purchase. Return shipping costs for change-of-mind returns are your responsibility.
• This section does not affect your rights under Section 3 for defective or damaged goods.

5. Age-related order cancellations

Orders may be refused or cancelled where the recipient cannot provide valid proof that they are 18 years or older, whether at the point of sale or at delivery. Where this happens:

• If the order is cancelled before dispatch, you will receive a full refund.
• If delivery is refused due to a failure to verify age, we may deduct reasonable delivery and handling costs already incurred from your refund, as set out in our Terms and Conditions.

6. Orders cancelled or declined by us

We may decline or cancel an order at our discretion — for example, due to stock unavailability, a pricing or listing error, suspicion that the purchaser is under 18, or where fulfilling the order would breach our liquor licence or any law. If we cancel your order after payment has been taken, you will receive a full refund.

7. How refunds are processed

• Refunds are issued by JoDiCo to the original payment method used at checkout. We cannot refund to a different card or account, or issue refunds in cash.
• Refunds will not exceed the amount originally paid for the order.
• Approved refunds are typically processed within 7–10 business days. Your bank or card issuer may take a few additional business days to reflect the refund in your account.
• You will receive email confirmation once a refund has been processed.

8. How to request a return or refund

1. Email hello@joburgdistilling.com with your order number, the reason for your return, and (where relevant) photos of the product or damage.
2. We will confirm whether your request qualifies under this policy and, where applicable, provide instructions for returning the product.
3. Please do not send products back to us without prior confirmation, as unarranged returns may not be accepted or refunded.

9. Resale and misuse

Products are sold for personal consumption only. Returns will not be accepted, and orders may be cancelled, where we reasonably believe products are being purchased for unlawful resale or in a manner inconsistent with responsible retailing, as set out in our Terms and Conditions.

10. Responsible drinking

Alcohol is addictive and excessive consumption is harmful to your health. Please drink responsibly, never drink and drive, and avoid alcohol during pregnancy.

11. Contact us

Seller of record: The Johannesburg Distilling Company (Pty) Ltd Liquor Licence No.: GLB7000014802 (micro-manufacturing licence, Gauteng Liquor Act) Licensed premises: Shop 1, 102 Corlett Drive, Birnam, Johannesburg, 2196

• Order, payment, delivery, refund, and licensing queries: hello@joburgdistilling.com
• Brand or marketing queries relating to 2 Stroke Vodka: info@2strokeliquor.co.za